Privacy Policy

Last Updated:

Introduction

Relaxglowis respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our appliance repair services or visit relaxglowis.ddd.

What Data We Collect

We collect various types of personal and technical data to provide our services:

Personal information including name, email address, phone number, and physical address
Technical data such as IP address, browser type, device information, and operating system
Usage data including pages visited, time spent on pages, and interaction patterns
Service-related data including appliance details, repair history, and service requests
Communication data from emails, contact forms, and phone conversations

How We Use Your Data

We use your data for the following purposes:

To provide appliance repair services and respond to your inquiries
To communicate with you about services, appointments, and updates
To analyze website usage and improve our services
To comply with legal obligations and regulatory requirements
To send promotional materials with your consent

Legal Basis for Processing

We process your personal data based on:

Your explicit consent when you provide it
Performance of a contract for appliance repair services
Legitimate interests in operating our business and improving services
Compliance with legal obligations under New Zealand law

Transfer and Disclosure of Data

We may share your data with:

Service providers who assist in operating our business and providing services
Business partners involved in delivering repair services
Government agencies when required by law or to protect rights
Analytics providers such as Google Analytics for website analysis

Data Protection

We implement appropriate security measures to protect your data:

Encryption of data in transit and at rest
Strict access controls limiting data access to authorized personnel
Regular security updates and monitoring systems
Staff training on data protection and privacy practices

User Rights

You have the following rights regarding your personal data:

Right to access your personal data
Right to correct inaccurate or incomplete data
Right to request deletion of your data
Right to restrict processing of your data
Right to data portability
Right to withdraw consent at any time

To exercise these rights, contact us at office@relaxglowis.world or use our contact form.

International Data Transfer

Some of our service providers may be located outside New Zealand. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Data Retention Periods

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Service records are typically retained for seven years after service completion.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

Use of Third-Party Services

We use various third-party services that may process your data:

Google Maps API for location services and mapping
Google Ads Conversion Tracking and Remarketing for advertising purposes

These services have their own privacy policies. We encourage you to review them.

Use of Cookies

We use cookies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookies Policy.

Policy Updates

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Information

For questions about this privacy policy or to exercise your rights, contact us:

Relaxglowis
64 Strathavon Road, Miramar
Wellington 6011, New Zealand
Phone: +6421668766
Email: office@relaxglowis.world